Wolf Run Veterinary Clinic

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PET PORTAL

Welcome to Our New Pet Portal!

Our Pet Portal, powered by Shepherd Veterinary Software, is designed to make managing your pet's care easier than ever. Here’s what you can do:

What You Can Do on the Pet Portal:

• View Your Pet’s Medical History: Access vaccination records, medications, and even see invoiced items at your convenience.

• Request Appointments Online: Easily request general wellness visits, vaccination appointments, behavioral consults, and technician appointments.

• Order Refills for Medications: Submit refill requests for your pet’s prescriptions quickly and easily.

• Access Important Updates: Stay on top of reminders for upcoming appointments, vaccine due dates, and preventive care recommendations.

• Make Online Payments: Use your credit card to pay toward your account balance or add credit for future visits.

• View Clinic-Wide Announcements: Check for important updates and news shared with all of our clients.

Online Appointment Scheduling Guidelines

Our Pet Portal integrates seamlessly with our schedule to streamline appointment requests. Here’s what you need to know:

Appointments You Can Schedule Online:

• Wellness Exams
• Vaccine Appointments
• Behavioral Consults
• Technician Appointments: Nail trims, anal gland expressions, and suture removals.

Appointments That Require a Phone Call:

• Surgeries: Spay, neuter, mass removal, and other procedures.
• Emergency Visits: For urgent issues such as being hit by a car, seizures, or other life-threatening situations.
• Sick Visits: Including symptoms like vomiting, diarrhea, coughing, sneezing, bleeding, or wounds.
• Complex Medical Cases: Conditions such as diabetes, thyroid imbalances, or Cushing’s disease, or cases involving multiple concerns.

Online appointment requests will be reviewed by our team and confirmed via email or text. Your appointment is NOT confirmed unless you receive a confirmation message. If adjustments are needed, we’ll contact you promptly.